About 2 years ago, the Cumberland County Library System was among the first library systems in Pennsylvania to start sending out our notices via email. This includes notices for overdue items, things that are ready for pick-up, or reminders that your items are due in two days.
This service has been a real favorite among our customers. In fact, it's probably one of the things that I receive the most favorable comments about each week.
Even better, not only have email notices become a customer favorite, but they have also resulted in some big savings for the library system. Since funding is getting tighter and we are busier than ever, finding ways to save staff time and money have become even more essential.
With email we've not only been able to reduce printing and mailing costs, but we've also been able to free up staff to do other things. Last year alone, we sent out about 320,000 email notices to customers. If we had mailed all those notices out, each one could have cost us $.42 in postage. That's a $134,000 savings right there in postage.
If you would like to try this service, fill out the form at:
http://cumberlandcountylibraries.org/forms.aspx?FID=67
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